This page explains how to sign in to your NDAX account, keep your session secure, and resolve common access problems. Follow the steps below to complete a successful login and to strengthen the protections around your digital-asset account.
Quick login steps
Navigate to the NDAX sign-in page, enter the email address associated with your account, then type your password. After submitting credentials you will typically be prompted for two-factor authentication (2FA) if it is enabled. Completing 2FA finalizes access and opens your NDAX dashboard.
Two-factor authentication (2FA)
Enable 2FA (recommended) using an authenticator app such as Google Authenticator or Authy. When 2FA is active, signing in requires the temporary code generated by the app in addition to your email and password. This prevents access even if your password is compromised.
Password best practices
- Use a unique, long passphrase (12+ characters) combining words and symbols.
- Avoid reusing passwords across exchanges, wallets, or major services.
- Store credentials in a reputable password manager rather than a browser note or plain text file.
Troubleshooting common login problems
If your password doesn’t work, use the account recovery or "Forgot password" flow on NDAX to reset it. Check your spam or promotions folder for reset emails. If 2FA codes are rejected, confirm your authenticator app’s clock is synced to network time and try resynchronizing the app.
Session and device management
Review active sessions from your NDAX account settings and revoke any device or browser you don't recognize. Always sign out on shared devices and clear browser storage for extra safety.
When to contact support
Contact NDAX support if you suspect unauthorized activity, lose access to both email and 2FA, or if you see account changes you didn’t make. Provide only the minimum required verification information and never share your password or full 2FA codes publicly.
Note: This guidance covers general NDAX login and account security practices. For platform-specific procedures, follow the official NDAX help center and support channels.